Waste Disposal Brixton Privacy Policy

This Privacy Policy explains how Waste Disposal Brixton collects, uses, stores and protects personal data relating to our customers and prospective customers in the Brixton area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Waste Disposal Brixton customers and service users located in our operating area around Brixton.

Who We Are

Waste Disposal Brixton is a waste collection and disposal service provider operating in and around the Brixton area. For the purposes of data protection law, Waste Disposal Brixton is the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you interact with us and use our services.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and the services you request. This may include:

Contact details such as your name, address, telephone number and email address so we can manage bookings, communicate with you about your collection, and send invoices or service updates.

Service information such as the type of waste disposal service requested, collection dates and times, location of collection, access notes, and any special service instructions you provide.

Billing and payment information such as billing address, payment status, amount paid, and basic transaction references. Payment card details are processed securely by our payment processors and are not stored in full by us.

Communication records such as emails, messages and telephone call notes relating to enquiries, quotations, complaints, feedback, and ongoing service support.

Technical and usage information where relevant, such as basic device and browser details, date and time of interactions with our online forms or website, and information you submit through online contact forms.

How We Collect Your Data

We may collect personal data directly from you when you request a quote, make a booking, set up an account, contact us by phone, email or online form, or provide details to our staff during waste collection visits. We may also receive personal data indirectly from third parties, for example where a managing agent or landlord provides your details to arrange waste services at a property you occupy, or where a business client provides contact details for relevant site contacts.

Lawful Bases For Processing

We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the situation, the lawful basis will normally be one or more of the following:

Contract. We process your personal data when it is necessary to enter into or perform a contract for waste disposal or related services with you or the organisation you represent, including handling enquiries, providing quotations, managing bookings, carrying out collections and processing payments.

Legal obligations. We process certain information to comply with legal and regulatory obligations, including record-keeping related to waste transfer, tax, accounting, and responding to lawful requests from public authorities.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests as a waste disposal provider, and where these interests are not overridden by your rights and interests. This may include responding to informal enquiries, improving our services, managing and protecting our business, and maintaining accurate customer records.

Consent. In limited cases we rely on your consent, for example where you ask us to contact you with certain marketing or service updates that are not covered by our legitimate interests. Where processing is based on consent, you can withdraw it at any time using the contact details provided in this Privacy Policy.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide waste disposal services, including arranging and completing collections, managing service schedules, and dealing with changes or cancellations.

To respond to your enquiries, provide quotations, confirm bookings, and offer information about our services that you request.

To issue invoices, process payments, manage accounts and carry out credit control where necessary.

To manage customer relationships, handle complaints, resolve disputes and provide ongoing support.

To maintain business records, perform internal administration, and comply with our legal and regulatory obligations.

To monitor and improve our services, including reviewing feedback and analysing service usage trends in an aggregated or anonymised form where possible.

Data Sharing And Processors

We do not sell your personal data. We only share it when necessary for the purposes described in this Privacy Policy, or when required by law. In particular, we may share your personal data with:

Service providers acting as data processors who support our operations, such as IT and hosting providers, payment processing services, customer management systems, and companies assisting with document storage or secure destruction. These providers only process personal data on our instructions and are bound by data protection obligations.

Professional advisers including accountants, auditors, legal advisers and consultants where necessary for the management of our business and to obtain professional guidance.

Public authorities, regulators, law enforcement agencies or courts when we are legally required to do so or when we need to protect our rights, property or safety, or the rights, property or safety of others.

In limited cases, other parties involved in providing services at the property, such as landlords, managing agents or main contractors, where data sharing is necessary to coordinate waste services and where this is in line with data protection law.

Data Retention

We keep personal data for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and reporting obligations. When deciding how long to retain data, we consider the nature of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and applicable legal requirements.

In general, records relating to services provided and associated financial transactions are kept for a minimum period required under tax and accounting law, which is usually several years after the end of the relevant financial period. Communication records and service notes are kept for a period that allows us to respond to queries, address complaints and demonstrate the history of our relationship with you.

When personal data is no longer needed, we delete it securely or anonymise it so that it can no longer identify you.

International Transfers

Our primary operations are based in the United Kingdom, and we aim to store personal data within the UK or the European Economic Area where possible. If we use service providers that transfer or store personal data outside of these locations, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or equivalent protections required by data protection law.

Security Of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those employees and service providers who need to know it for business purposes, using secure systems for storage and communication, and regularly reviewing our security practices.

Your Data Protection Rights

As an individual whose personal data we process, you have certain rights under data protection law. Subject to specific conditions and exemptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of any inaccurate or incomplete personal data that we hold.

Request deletion of your personal data where there is no longer a valid reason for us to keep it, or where you have successfully exercised your right to object.

Object to processing of your personal data where we rely on legitimate interests and you believe your rights and freedoms outweigh our interests.

Request restriction of processing of your personal data in certain circumstances, for example while we verify its accuracy or our grounds for processing it.

Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine-readable format where the processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on consent to process your personal data. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

If you wish to exercise any of your data protection rights or have any questions about how we handle your personal data, you can contact Waste Disposal Brixton using the contact details provided on our usual correspondence and invoices. To help us respond efficiently, please provide your name, contact details, a description of your relationship with us, and details of your request.

We will respond to your request as required by law, usually within one month. We may need to ask you for additional information to verify your identity before we act on your request. In most cases you will not have to pay a fee to exercise your rights, but we may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this can be obtained directly from the authority. This right exists without prejudice to any other administrative or judicial remedy.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we process personal data. Any updated version will apply to all Waste Disposal Brixton customers and prospective customers in the Brixton area from the date it is issued. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.