Service Terms for Waste Disposal Brixton Customers

These Terms and Conditions set out the basis on which Waste Disposal Brixton provides waste disposal and waste collection services to domestic and commercial customers. By making a booking, using our services, or otherwise engaging with us, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not use our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Waste Disposal Brixton, the provider of waste disposal and waste collection services.

Customer means any individual, business, organisation or other entity that books or receives services from the Company.

Services means any waste clearance, rubbish collection, recycling, removal, transportation or related services provided by the Company.

Service Area means the locations within which the Company is able to provide the Services, which may include Brixton and surrounding areas as determined by the Company from time to time.

Waste means any materials, items, refuse, rubbish or goods to be collected or removed by the Company under the Services, excluding any materials prohibited by law or by these Terms and Conditions.

Scope of Services

The Company provides waste collection, clearance and disposal services to residential and commercial Customers within the Service Area. The exact scope of the Services for each booking will be agreed between the Company and the Customer at the time of booking, including the type and estimated volume of Waste, the collection address, and the proposed date and time of service.

The Company reserves the right to refuse to collect certain types of Waste where it is not authorised, insured or suitably equipped to handle such materials, or where doing so would breach any applicable law, regulation or licence conditions.

Booking Process

Customers may request Services by contacting the Company via telephone, email, online form or any other booking method made available by the Company from time to time. At the time of booking, the Customer will be asked to provide accurate and complete information, including:

Full name or business name.

Contact details.

Collection address and any access restrictions.

Description of the Waste, including approximate type, volume and weight.

Preferred dates and time windows for collection.

The Company will provide an estimated quotation based on the information supplied by the Customer. Any quotation will be indicative only and subject to confirmation upon inspection of the Waste at the time of collection. The Company may adjust the price if the actual type, quantity or difficulty of the job differs from the information provided by the Customer.

A booking will be considered confirmed only when the Company has communicated acceptance of the booking request and, where required, has received any applicable deposit or pre-payment.

Access and Customer Obligations

The Customer is responsible for ensuring safe, reasonable and lawful access to the collection address at the agreed time. This includes:

Providing any necessary keys, codes or permissions for entry.

Ensuring that parking is available or that any required permits are arranged in advance.

Ensuring that the Waste is accessible and not obstructed by other items or vehicles.

Informing the Company in advance of any hazards, restrictions or special circumstances that may affect the Services.

If the Company is unable to carry out the Services due to insufficient access, incorrect information, safety concerns, or other issues within the Customer’s control, the Company may charge a call-out fee and reasonable waiting or rescheduling charges.

Waste Types and Prohibited Materials

The Customer must disclose the nature and contents of the Waste as accurately as possible at the time of booking. The Company reserves the right to refuse to collect or handle any materials that are hazardous, illegal, or which the Company is not licensed or equipped to manage. Prohibited materials may include, but are not limited to, the following categories:

Certain hazardous chemicals and solvents.

Clinical or medical waste.

Asbestos in any form.

Pressurised gas cylinders that cannot be safely handled.

Explosive or highly flammable materials.

Radioactive substances.

Any other materials prohibited by relevant laws or regulations.

If prohibited materials are discovered among the Waste at the time of collection, the Company may refuse the entire load, or remove only the acceptable items at its discretion and adjust the charges accordingly. If such materials cause the Company to incur additional costs, including specialist handling or disposal fees, the Customer may be liable for those extra costs.

Compliance with Waste Regulations

The Company will handle, transport and dispose of Waste in accordance with applicable waste management regulations and industry practice, including any relevant environmental and duty of care obligations. The Customer acknowledges that the Company may transfer Waste to authorised facilities for recycling, recovery or disposal.

The Customer is responsible for ensuring that they have the right to dispose of the items and materials presented as Waste. By using the Services, the Customer warrants that the Waste does not include any stolen goods and that no third party has any rights in or over the items being removed. Upon collection, ownership of the Waste will transfer to the Company or to a nominated waste carrier engaged by the Company, except in circumstances where laws or regulations otherwise require.

Service Charges and Pricing

Prices for the Services are generally determined by factors such as the type and volume of Waste, weight, labour required, access conditions, parking costs, and any additional services requested. The Company may provide estimated or fixed prices in advance, but reserves the right to revise the price if the information supplied by the Customer was inaccurate or incomplete, or if the circumstances of the job differ from what was reasonably anticipated.

Any additional costs, including but not limited to congestion charges, tolls, parking fees, waiting time, or extra labour reasonably required, may be added to the final invoice. All prices are stated exclusive or inclusive of any applicable taxes as specified by the Company at the time of booking or invoicing.

Payments and Invoicing

Unless otherwise agreed in writing, payment for the Services is due immediately upon completion of the collection, or prior to the service where the Company requires pre-payment or a deposit. The Company may accept various payment methods, which may include cash, card payments, or bank transfer, subject to availability and any applicable conditions.

For commercial Customers, the Company may at its discretion agree credit terms. Where credit terms are agreed, invoices shall be payable within the period specified on the invoice. If any invoice is not paid in full by the due date, the Company may charge interest and late payment fees in accordance with applicable law, and may suspend or withdraw Services until payment is received.

The Customer is responsible for ensuring that all payment details provided are accurate and that the person making payment is authorised to do so on behalf of the Customer.

Cancellations and Amendments

The Customer may cancel or amend a booking by providing reasonable advance notice to the Company. The required notice period and any applicable cancellation or rescheduling charges will depend on the nature of the booking and will be communicated by the Company at the time of booking or on request.

If the Customer cancels within a short period prior to the scheduled collection time, the Company may charge a cancellation fee, which may cover administrative costs, allocated labour, and vehicle scheduling. If the Company arrives at the collection address at the scheduled time but is unable to complete the Service due to reasons within the Customer’s control, the Company may charge a missed visit or call-out fee.

The Company reserves the right to cancel or reschedule a booking where it is unable to safely or lawfully provide the Services, including due to severe weather, vehicle breakdown, staff illness, access problems or regulatory reasons. In such cases, the Company will endeavour to notify the Customer as soon as reasonably practicable and will offer an alternative appointment without additional charge. The Company will not be liable for any losses arising from such cancellations or rescheduling, subject to the liability provisions below.

Customer Property and Site Condition

The Customer must ensure that areas where the Services will be performed are reasonably clear and safe for the Company’s personnel. While the Company will exercise reasonable care when carrying out the Services, the Customer acknowledges that movement of bulky items, loading of Waste, and use of vehicles may carry some risk of minor damage to surrounding areas, particularly where space is limited.

The Customer should remove or protect any items of particular value or fragility before the Company attends. The Company will not be responsible for damage to items or property where such damage could have been reasonably avoided by the Customer taking sensible precautions, or where the Customer has required the Company to proceed in circumstances that involve obvious risk.

Liability and Limitations

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

Subject to the foregoing, the Company’s total liability to the Customer arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Services giving rise to the claim.

The Company shall not be liable for any loss of profits, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss or damage suffered by the Customer in connection with the Services or these Terms and Conditions.

The Customer is responsible for any loss, damage, cost or liability suffered by the Company arising out of the Customer’s breach of these Terms and Conditions, including any provision of misleading or incomplete information, or presentation of prohibited or illegally held materials as Waste.

Delays and Service Availability

The Company will make reasonable efforts to attend and complete bookings within agreed time windows. However, the Customer acknowledges that all times are estimates and may be affected by traffic, weather, operational issues, or events beyond the Company’s reasonable control.

The Company shall not be held liable for any delay or failure to perform the Services where such delay or failure results from circumstances beyond its reasonable control, including but not limited to adverse weather, road closures, accidents, strikes, public events, or failures of third-party systems or services.

Insurance

The Company will maintain such insurance cover as it considers appropriate for the nature of its operations and as may be required by applicable laws or regulations. The existence of insurance does not extend or increase the Company’s liability beyond the limits set out in these Terms and Conditions.

Data Protection

The Company may collect and process personal data relating to Customers in the course of providing the Services. Such data may include contact details, booking information, and payment details. The Company will handle personal data in accordance with applicable data protection laws and will use it primarily for the purposes of administering bookings, providing the Services, and managing its relationship with the Customer.

The Customer is responsible for ensuring that any personal data provided on behalf of others is shared lawfully and with appropriate authority.

Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as reasonably practicable, providing details of the issue and any supporting information. The Company will investigate complaints in good faith and endeavour to resolve them promptly.

Where a dispute cannot be resolved informally, either party may consider taking further steps including, where appropriate, mediation or other forms of dispute resolution. Nothing in this section prevents either party from bringing legal proceedings at any time.

Changes to These Terms

The Company may amend these Terms and Conditions from time to time to reflect changes in law, regulations, industry practice, or the nature of its Services. Any updated version will apply to new bookings made after the date on which the revised Terms and Conditions are published or otherwise communicated. The Customer is encouraged to review the Terms and Conditions periodically.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior understandings, arrangements or agreements, whether written or oral, relating to the same subject matter.

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.